Privacy Policy

This Privacy Policy explains how I Work Facility Management ("IWFM", "we", "us", "our") collects, uses, discloses and protects information when you visit our website or contact us regarding our facility management and housekeeping Services. By using our website or sharing your information with us, you consent to the practices described in this Policy.

We may collect the following types of information when you interact with us, such as by filling a contact form, calling, emailing or messaging us on WhatsApp:

• Contact details — name, phone number, email address and mailing/site address. • Enquiry details — the type of service you are interested in, property type, preferred schedule and any details you choose to share about your requirement. • Communication records — messages, call notes and correspondence exchanged with our team. • Technical information — such as browser type, device information and general usage data collected automatically when you browse our website.

We use the information collected to:

• Respond to enquiries and provide quotations or proposals. • Schedule, deliver and manage the Services you have engaged us for. • Send service-related updates, invoices and receipts. • Improve our website, services and customer experience. • Comply with legal, accounting and regulatory requirements.

We do not sell your personal information to third parties.

When you reach out to us via the phone number, email address or WhatsApp link on our website, you agree that we may contact you back through the same channel to discuss your requirement, share quotations and follow up on ongoing services. You may ask us to stop contacting you at any time.

Our website may use basic cookies or similar technologies to remember your preferences and understand how visitors use the site, so we can improve its performance and content. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

We do not share your personal information with third parties except:

• With our own staff, supervisors and vendors directly involved in delivering the Service you requested. • Where required to comply with a legal obligation, court order or government request. • With your explicit consent, or where necessary to protect our rights, property or safety.

We take reasonable administrative and technical measures to protect the personal information we hold from unauthorized access, alteration, disclosure or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including for record-keeping, accounting and legal compliance, after which it is securely deleted or anonymized.

You may contact us at iworkfacilitymanagement3@gmail.com to request access to, correction of, or deletion of your personal information held by us, or to withdraw your consent for future communication, subject to any legal or contractual obligations that require us to retain certain records.

Our website and Services are intended for use by adults seeking facility management services for commercial or residential properties. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "last updated" date.

If you have questions, concerns or requests regarding this Privacy Policy or how your information is handled, please contact us at iworkfacilitymanagement3@gmail.com or +91-9355343054.