Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the IWFM website and the housekeeping, deep cleaning, sanitization, facility management and related services (the "Services") offered by I Work Facility Management ("IWFM", "we", "us", "our"). By accessing our website, requesting a quotation, or engaging our Services, you ("Client", "you") agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

IWFM provides Regular Housekeeping Manpower, Deep Cleaning & Pre-Handover Cleaning, Sanitization & Pest Control, Executive Facility Management and allied support services for commercial and residential premises across Delhi, Noida, Gurugram, Chandigarh.

The exact scope, frequency, manpower deployed, materials used and pricing for any engagement will be set out in a written quotation, proposal or service agreement shared with the Client before work begins. In case of any conflict, the specific service agreement will take precedence over these general Terms.

Quotations shared over call, WhatsApp, email or in person are estimates based on the information provided by the Client and are subject to revision after a physical site visit, if required.

Quoted prices are typically valid for a limited period (usually 15–30 days from the date of issue) unless stated otherwise, and may change based on site conditions, material costs or scope changes.

The Client agrees to provide reasonable and safe access to the premises, including electricity, water supply and, where applicable, parking or loading access, for our teams to carry out the Services on the agreed date and time.

We will make reasonable efforts to keep to agreed schedules; however, timelines may be affected by factors beyond our control such as weather, site restrictions, building management approvals or force majeure events.

Unless otherwise agreed in writing, an advance or token payment may be required to confirm a booking, with the balance payable on completion of the Service or as per the milestones stated in the service agreement/invoice.

Payments can be made via bank transfer, UPI or other modes communicated to the Client. Delayed payments may attract late fees or suspension of ongoing/recurring services until dues are cleared.

Clients may cancel or reschedule a service visit by informing us at least 24 hours in advance via phone, WhatsApp or email. Cancellations made with shorter notice, or where our team has already been mobilized/dispatched, may attract a cancellation charge.

Any advance paid for a cancelled service will be adjusted against a future booking or refunded as per mutual agreement, less any costs already incurred (e.g., materials procured specifically for the job).

The Client is responsible for disclosing site hazards, fragile items, restricted areas and any special handling instructions before work commences.

Valuables, cash, jewellery and sensitive documents should be secured by the Client prior to our team's visit. While our staff are trained and, wherever applicable, background-verified, we recommend Clients take reasonable precautions as they would with any service provider.

We strive to deliver services with due skill and care, using trained manpower and quality-checked materials and equipment. However, results may vary depending on the pre-existing condition of surfaces, fixtures and materials at the site.

To the maximum extent permitted by applicable law, IWFM shall not be liable for indirect, incidental or consequential damages, or for pre-existing damage/wear and tear not caused by our team. Any claim relating to a specific service must be raised within 48 hours of service completion so that we can investigate and address it.

Where our negligence directly results in damage to property, our liability shall be limited to the repair, replacement or the value of the specific service invoiced, whichever is lower, unless otherwise agreed in a signed contract.

Our teams follow standard safety practices and use appropriate personal protective equipment while on site. We request Clients to inform us of any known safety risks, restricted zones or building-specific safety protocols in advance.

We reserve the right to pause or decline work where site conditions are found to be unsafe for our personnel, until the issue is resolved.

Any confidential information shared by the Client for the purpose of delivering the Services will be used solely for that purpose and will not be disclosed to third parties, except as required to fulfil the engagement or by law.

All text, images, logos and other content on this website are the property of IWFM or used with permission, and may not be copied, reproduced or used for commercial purposes without our prior written consent.

Our website may contain links to third-party platforms (such as WhatsApp, social media or maps). We are not responsible for the content, policies or practices of such third-party sites.

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location where the relevant service was rendered.

We may update these Terms from time to time to reflect changes in our services or applicable law. The updated Terms will be posted on this page with a revised "last updated" date, and continued use of our website or Services after such changes constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please contact us at iworkfacilitymanagement3@gmail.com or +91-9355343054.